Return Policy

1. Introduction

At xunrovarbrphonux, we take pride in providing high-quality handcraft supplies. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure your shopping experience remains positive.

Please read this policy carefully before making a purchase, as by placing an order with us, you agree to the terms outlined below.

2. Return Eligibility

2.1 Returnable Items

You may return most items purchased from xunrovarbrphonux within 14 days of delivery, provided they meet the following conditions:

• The item is unused, unwashed, and in its original condition
• The item is in its original packaging with all tags, labels, and accessories intact
• You have proof of purchase (order confirmation email or receipt)

2.2 Non-Returnable Items

The following items cannot be returned:

• Items that have been used, worn, or damaged after delivery
• Custom or personalized orders
• Downloadable digital products
• Gift cards
• Items marked as "Final Sale" or "Non-Returnable"
• Yarn or fabric that has been cut or opened from its original packaging
• Perishable items

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at clients@xunrovarbrphonux.world or call us at +64 95 745 381 within 14 days of receiving your order to request a return. Please include your order number and the items you wish to return.
2. Receive Return Authorization: We will review your request and, if approved, provide you with a Return Authorization Number (RA#) and return instructions.
3. Package Your Return: Package the items securely in their original packaging if possible. Include the RA# and a copy of your receipt or order confirmation.
4. Ship Your Return: Send your return to the address provided in the return instructions. We recommend using a tracked shipping method for your protection.

Once we receive your return, we will inspect the item(s) and notify you of the status of your refund or exchange.

4. Refunds

4.1 Refund Processing

After we inspect your return and confirm it meets our return policy requirements, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.

4.2 Refund Timeline

The time it takes for the refund to appear in your account depends on your financial institution and typically takes 3-10 business days after we process the refund.

4.3 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item). In that case, we will provide a prepaid shipping label or reimburse your return shipping costs.

4.4 Restocking Fee

We do not charge a restocking fee for most returns. However, for specialty or bulk items, a 15% restocking fee may apply. This will be clearly communicated during the return authorization process.

5. Exchanges

If you would like to exchange an item rather than receive a refund, please indicate this when you contact us to initiate your return. We will guide you through the exchange process, which generally follows these steps:

1. Return the original item following the return process above
2. Once we receive and process your return, we will ship the exchange item to you
3. If there is a price difference between the original and exchange items, we will either charge or refund the difference accordingly

Please note that exchanges are subject to product availability at the time of processing.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include replacement, repair, or refund.

To expedite the process, please provide:

• Your order number
• Description of the damage or defect
• Photos of the damaged or defective item

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check the following:

1. Check your bank account or credit card statement again
2. Contact your financial institution, as it may take some time for the refund to be officially posted
3. If you've done the above and still haven't received your refund, please contact us at clients@xunrovarbrphonux.world or call +64 95 745 381

8. Sale Items

Regular return policy applies to sale items unless otherwise specified at the time of purchase. Items marked as "Final Sale" or "Clearance" cannot be returned or exchanged.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

10. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our return procedures.

11. Contact Us

If you have any questions about our Return Policy, please contact us at: